Frequently Asked Questions

I have toys I'd like to give away - how can I get them to Joy of Giving?

Head to Get Involved and fill out a form to donate your preloved, second-hand and used toys.

What makes Joy of Giving different from other organisations?

By giving your preloved toys to us, you directly support our mission to find a new home for every item. We focus on ensuring children can enjoy toys while promoting the repurposing of preloved items. By reducing waste and minimising environmental impact, we create a meaningful difference for both communities and the planet.

Where are my old toys going?

Your preloved toys are going to individuals across NSW who have registered to receive preloved, second-hand and used toys.

What kinds of toys does Joy of Giving accept?

We accept most toys, books and games as long as they meet the following criteria:

They are complete and in working condition.
For battery-operated toys, please test them with batteries to ensure the are in working condition.
They are in household quantities.
Before donating, ask yourself: Is this item in good enough condition for my friend or another child?
If you have large toy sets such as kitchen sets or dollhouses, please get in touch with us. We will accept them as long as we have storage capacity available.

What costs are involved in circulating toys?

The main investment is the time from our volunteers. However, there are some costs to cleaning, sorting and transporting toys. If you would like to support Joy of Giving, please click below to make a financial donation. Donations of $2 or more go a long way

What happens if I have broken toys?

Unfortunately, we have limited options for handling broken toys.

You can bring broken items to the Big W - Toy of Joy program. For more details, visit the Terracycle Website: https://www.terracycle.com/en-AU/brigades/toys-for-joy
If some items cannot be recycled, kindly reach out to your local council to inquire about disposal options.

Is there a weight limit on how much I can put in the box?

We don’t enforce a strict weight limit, but we recommend keeping the box at a reasonable household weight—something that can be safely lifted and is strong enough to remain intact without breaking.

How can I get involved volunteering for Joy of Giving?

There are many ways to get involved:

Volunteer to help clean, sort and deliver toys
You could also support us with operational and administrative tasks, such as handling inquiries, managing marketing efforts, and overseeing our social media presence.